When concluding a distance sale transaction, consumers generally have a statutory right of withdrawal, about which Ukos Global informs in section 1.1 below. Exceptions to the right of withdrawal are regulated in section 1.2. Section 1.3 contains the statutory model withdrawal form.


You have the right to cancel the contract concluded through our written order confirmation without giving any reason, fourteen (14) days from the day on which you acquire, or someone you nominate (other than the carrier) acquires, physical possession of the Ukos Global Products in your order. If more than one item is ordered under the same contract, then the cancellation period ends at the end of 14 days after the day on which the last of the Ukos Global Products comes into your (or your nominated recipient’s) possession.

In order to exercise your right of withdrawal, you must send us a clear statement (e.g. a letter sent by post or email to E-Mail: hello@ukosglobal.com
Adresse: Ukos Global, Podbielskistr. 333, Hannover, Germany. info@ukos global.com) informing us about your decision to make use of your statutory right of withdrawal. Once received by Ukos Global, you will receive an email confirming your statement of withdrawal. In order to do so, you may use the below model withdrawal form, but this is not mandatory. 

If the Customer exercises the statutory right of withdrawal, the Customer must return the Ukos Global Product with all supplied accessories within 14 days after having exercised its right of withdrawal, in accordance with the instructions provided by Ukos Global.

Ukos Global will refund the purchase price, including shipping fees immediately after receipt of the returned Product(s) and no later than fourteen (14) days from that date. The payment details used for the order will also be used for the refund, unless indicated otherwise by the Customer.

You must return or hand over the Ukos Global Product to us immediately and without undue delay and in any event no later than fourteen (14) days from the date on which you notify us of the withdrawal. This period shall be deemed to have been observed if you dispatch the Ukos Global Product before the expiry of the fourteen (14) day period. You shall bear the direct costs of returning the Ukos Global Product.  

You shall be liable for any loss in value of the Ukos Global Product if this loss in value resulted from your handling of the Product which was not necessary for the purpose of checking its condition, properties and functionality.


The right of withdrawal does not exist for the delivery of goods that are clearly tailored to the personal needs of the Customer. This applies in particular to Ukos Global Products that have been customized at the Customer’s request.


Model Withdrawal Form
(complete and return  this  form  only  if  you  wish  to  withdraw  from  the  contract)

  • E-Mail: hello@ukosglobal.com
    Adresse: Ukos Global, Podbielskistr. 333, Hannover, Germany
  • .Hereby I/we (*) give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods  (*)
  • Ordered on (*)/received on (*)
  • Customer name(s)
  • Customer address(es)
  • Customer signature (only required for paper forms)
  • Date

(*) Delete where inapplicable